Refund policy
Refund Policy
Henry Shoes
Effective date: July 23, 2026
Henry Shoes (henry-shoes.com), operated by First Strike Video Productions Ltd, is a small business currently offering a single product line. This policy explains how we handle returns, exchanges, replacements, and order issues for customers in the United States.
1. Returns & Change-of-Mind
We accept change-of-mind returns within 30 days of delivery, provided the shoes are:
- Unworn and in original condition
- Free from dirt, damage, or signs of use
- Returned in their original packaging
- Returned within 30 days of delivery
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Once the shoes are received and inspected, an approved refund will be issued to the original payment method.
2. Size Exchanges
If you ordered the wrong size, please contact us before placing another order.
Where possible, we will help arrange a size exchange. The original shoes must be unworn, clean, and in their original packaging.
Customers are responsible for the cost of returning the original pair.
3. Fit Issues After Light Use
We understand that some fit issues may not become apparent until the shoes have been briefly worn.
If you have worn your Henry shoes lightly and experience a genuine fit issue, please contact us within 30 days of delivery.
Where appropriate, we may offer a one-time 50% discount toward a replacement pair in a different size.
This option is intended for genuine fit issues and is limited to one replacement per original purchase. Approval is at Henry Shoes' discretion.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or significantly different from what was described, please contact us within 14 days of delivery.
Please include:
- Your order number
- Photos of the shoes
- Photos showing the issue
- A brief description of the problem
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, refund, or store credit.
We will cover reasonable return shipping costs for confirmed defective or incorrect orders.
Please do not send an item back without contacting us first.
5. Lost or Non-Delivered Orders
If your tracking shows the order as delivered but you have not received it, or if your order has not arrived within a reasonable time after the estimated delivery window, please contact us so we can investigate with the carrier.
6. Refunds
Approved refunds will be issued to the original payment method used at checkout.
Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
7. Final Sale Items
Items specifically marked as final sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
8. Consumer Rights
This policy does not limit any rights you may have under applicable U.S. federal or state consumer protection laws. Nothing in this policy is intended to reduce protections you are entitled to by law.
9. How to Contact Us
For a return, exchange, fit issue, or order problem, please contact: thehenryshoes.support@gmail.com
Please include your order number and a brief description of the issue. Our support team will review your request and provide the next steps.