Refund policy

Refund Policy

Henry Shoes
Effective date: July 23, 2026

Henry Shoes (henry-shoes.com), operated by First Strike Video Productions Ltd, is a small business currently offering a single product line. This policy explains how we handle refunds, replacements, and order issues for customers in the United States.

1. Change of Mind

Because of the nature of our launch pricing and small-batch operations, we are not able to routinely accept physical returns for fit, style preference, sizing choice, or change-of-mind purchases. Please review the size guide and product details carefully before ordering.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or significantly different from what was described, contact us at support@henryshoes.com within 14 days of delivery with your order number, photos of the item and issue, and a brief description of the problem.

Where appropriate, we will offer a refund, replacement, or store credit. Please do not send any item back to us unless our support team has confirmed the next step in writing.

3. Lost or Non-Delivered Orders

If tracking shows your order as delivered but you have not received it, or if your order has not arrived within a reasonable time past the estimated delivery window, contact us at support@henryshoes.com so we can investigate with the carrier.

4. How Refunds Are Issued

Approved refunds are issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

5. Your Consumer Rights

This policy does not limit any rights you may have under applicable U.S. federal or state consumer protection laws. Nothing in this policy is intended to reduce protections you are entitled to by law.

6. Contact Us

For any order issue, reach us at support@henryshoes.com.